Work-order intake
Capture the customer, site, equipment, scope, priority, and operating status.
Commercial HVAC service and dispatch
Service work stays connected from intake to billing readiness.
Ventrixx gives office and field teams one operating record for the customer, site, equipment, work order, schedule, field activity, Office Mobile Review, charges, and billing readiness.
Inside Ventrixx
Coordinate unassigned work and technician schedules.
Give dispatchers one view of incoming service and survey work, technician availability, assigned work, and the week ahead.
Dispatch with context
Give dispatchers and technicians the same picture of the work.
The service event stays connected to the equipment and customer history that explains it.
Scheduling and dispatch
Coordinate assignments and status so the office can see scheduled and active work.
Equipment-aware history
Keep each service visit connected to prior equipment, maintenance, and work history.
Mobile field capture
Record work summaries, time, materials, photos and other evidence, and customer signatures.
Office Mobile Review
Review completed field work with its original service and equipment context.
Charges and billing readiness
Carry reviewed work into charge preparation and the billing workflow.
The service workflow
From service request to controlled financial handoff.
Ventrixx is structured around the office and field handoffs that make service difficult in disconnected tools.
Capture the request
Record the customer, site, contact, equipment, problem, and service context.
Schedule and dispatch
Assign work while keeping technician and work-order status visible.
Document field activity
Capture summaries, time, materials, photos, evidence, and customer signatures.
Review and prepare charges
Use Office Mobile Review to retain context through charge and billing readiness.
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